Yes, log in and go to "Ihr Konto". you should see your most recents order there. If the pack isnt there click on "(Sämtliche anzeigen)".
The quickest and easiest way is to contact the support again. Or try it by @matthias.gose .
The quickest and easiest way is to contact the support.
Correct. Why do people come here with these kind of issues???
Correct. Why do people come here with these kind of issues???
As I explain in my original post - to ask if there is some other place where the serial could be hidden... My sincere apologies if my question offended you too much...
@jstange I also bought the ‘Verkehrspack Güterwagen’ on 24th December and have the the exact same problem. I also contacted 3DZUG via their contact form, but no one has responded yet. We should wait for an official response. Maybe they are still searching for a solution and therefore take more time to respond.. 
machen wir doch mal @matthias.gose drauf aufmerksam.
For the post creator @jstange and @LPmitRobin:
3Dzug is a one-man business, and I think he spends the days between Christmas and New Year with his family.
As a rule, 3Dzug responds very quickly.
In this case, please be patient.
@Berliner079 Es ist durchaus in Ordnung, wenn die Antwort etwas länger auf sich warten lässt, aus welchem Grund auch immer. Freie Zeit z. B. mit der Familie gönne ich jedem. Genauso wenig ist es aber verwerflich, wenn jemand wie @jstange auf die Idee kommt, nachzufragen. Das ist ganz normal und muss auch erlaubt sein.. 
Da habe ich ja auch nichts dagegen, das gefragt wird.
Habe ja nur eine Möglichkeit aufgezeigt, warum es diesmal etwas länger dauert.
Beim Verkehrspack Güterwagen gibt es keinen Key! Zumindest nicht bei meinem Backup.
EDIT: Ich habs damals bei Trains&Drivers gekauft!
Das ist nicht richtig.
Gekauft im Juni.
Dann hat sich was geändert, aber warum du keine brauchst, wir schon...............
Apologies for my late reply. There was an issue that on 24th the shop run out of serial numbers (yeah this can actually happen). However I thought I emailed all customers regarding this issue but it seams that I missed some of you. Due some support my friends and family needed, I was unable to respond emails as fast as usual therefore some of you here got the answers today.
All tickets regarding this are closed right now. If there is someone who still needs support please contact me directly here in the forum.
Trains and Drivers version of the Verkehrspack is without serial numbers.
Kind regards
Matthias
